Refund and Returns Policy

1. Introduction

At Computer World MCR LTD (“Computer World”, “we”, “us”, “our”), we aim to ensure you are fully satisfied with your purchases from our online store.
This Return and Refund Policy outlines the conditions under which products purchased via our website may be returned and refunds issued.

2. Eligibility for Returns

2.1 Products

Unopened Products:
Unopened, unused products may be returned within 14 days of delivery for a full refund or exchange. Products must be in original, resaleable condition with all packaging intact.
Opened Products:
Opened products may only be returned within 14 days if they are faulty, damaged, or not as described. All original packaging and included accessories must be returned.
Non-Refundable Items:
Unless faulty, the following items are non-returnable:
- Custom-built computers
- Software licences and downloads
- Opened software and antivirus products
- Clearance or final sale items

2.2 Services

Services purchased online (such as installation or configuration) are non-refundable once completed unless performed incorrectly.

3. Return Process

3.1 How to Initiate a Return

To request a return, please contact us first at:
📧 [email protected]
📞 0161 278 1784

We will guide you through the return process and provide the appropriate return address if needed.
Returns without prior communication may be refused.

3.2 Shipping Returns

Customers are responsible for the cost of returning items unless the return is due to a fault or error on our part.
We recommend using a tracked and insured delivery service for your protection.

3.3 Condition of Returned Items

Returned items must:

Be in original packaging.
Include all accessories, manuals, and documentation.
Be free of damage, misuse, or wear.

Items not meeting these conditions may be refused or subject to a restocking fee.

4. Refunds

4.1 Refund Method

Refunds are issued to the original payment method used at checkout.
If paid by card, the refund will be returned to the same card.

4.2 Processing Time

Refunds will be processed within 7–10 business days after we receive and inspect your return.
Please allow extra time for your bank or payment provider to credit the refund to your account.

5. Exchanges

Products eligible for a refund can also be exchanged for a replacement item (subject to availability).
Faulty products can be exchanged for the same model where possible.

6. Non-Returnable Items

The following are not eligible for return unless faulty:

Custom-built or configured computers
Opened software and antivirus products
Digital software downloads
Services that have already been completed
Products showing misuse, damage, or neglect

7. Warranty Claims

Many products are covered by a manufacturer’s warranty.
After the 14-day return window, warranty claims must be made through the product’s manufacturer.

8. Changes to This Policy

Computer World reserves the right to update or modify this Return and Refund Policy at any time.
Any changes will be posted on our website and effective immediately upon posting.

9. Contact Us

For any questions about returns or refunds, please contact:
📧 [email protected]
📞 0161 278 1784
🌐 www.computerworldmcr.co.uk